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If you receive an error message stating that "Your Session has Expired due...
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What do I do if I am unable to access/navigate the Online School using...
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Instructions for viewing and writing Hanzi on a Mac OS 10.4
Go to System...
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Clearing your Java cache will help to clear up many problems that occur in your...
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How do I access Grolier’s Online Encyclopedia?
Virtual Academy, Virtual...
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How come the display does not look right on my computer?
You may need to adjust...
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What should I do when my computer freezes?
One or more applications may be...
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How do I defragment my hard drive?
We recommend that you defragment your...
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I have an HP 6735 Laptop and I am having trouble accessing K-mail, Elluminate,...
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If your HP printer has a paper jam, please choose the appropriate model number...
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What do I do if my keyboard or mouse isn't working?
Turn the computer...
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Click the link below to disable your pop-up blocker.
Disable Internet...
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I am having problems installing K¹² supplied software on the K¹...
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Can I use Safari for the OLS?
Please note: Safari is not a K12 supported...
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Why won't PDF files display on my Mac?
Older versions of Adobe Reader for...
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What should I do if I am having problems connecting to the Internet?
K¹...
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How do I disable common firewalls?
Windows XP
Log on as a user that is a...
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K¹² asks that you first contact your Internet Service Provider if you...
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I am trying to print a PDF, but it won't open correctly...
Many printable...
