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What is your cancellation policy?
You may cancel your subscription access plan within 30 days of plan activation date for a refund, activation fee excluded.
You may return your unused materials in their original condition the later of - within 30 days of the materials shipment date, or
- within 30 days after the associated course activation date for a refund (shipping charges and restocking fee excluded).
You must call K¹² Sales 1-866-K¹²-MIND (866-512-6463) to notify K¹² of your intent to return the materials and ship the materials via a traceable method to be eligible for a refund.
After speaking with a K¹² Sales representative to begin the refund process, please ship your unused materials in their original condition via a traceable method to:
K¹² Returns
1591 Opus Drive
Plainfield, IN 46168
After you have shipped your materials, please call K¹² Customer Support 1-866-K¹²-CARE (866-512-2273) and provide all tracking numbers.
Refunds will be processed within 30 days of the receipt at our warehouse. Refunds will not be given for partial kits.
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