Contact Support

Who Can Help Me...?

K¹² provides support for a variety of programs.  The program you or your student is enrolled in determines the avenues of support that are available to you. 

Click on a program type to view the appropriate contact information:

Request Support Online

Currently Enrolled in a Virtual Academy

Issue Who To Contact
Academic Help Teacher
Address Update Teacher or School (when Teacher is not available during the summer)
Attendance Questions & Submitted Incorrectly Teacher
Class Connect (Collaborate) Technical Issue Customer Support: k12.com/support /  866- 512- 2273
Course Change or Missing OLS Course Teacher
Course Content Comments & Minor Errors Feedback in your Online School
Course Content Questions & Errors Teacher
Course Materials  Shipping, Missing & Damaged Customer Support: k12.com/support /  866- 512- 2273
Grades and Scores for Online Assessments Teacher
Internet Reimbursement (If Available) Teacher
K¹² Computer  Hardware Troubleshooting Customer Support: k12.com/support /  866- 512- 2273
K¹² Computer Keyboard, Mouse & Microphone  Customer Support: k12.com/support /  866- 512- 2273
K¹² Computer Malware/Virus Customer Support: k12.com/support/  866- 512- 2273
K¹² Computer Requests School
K12 Computer Software Updates Customer Support: k12.com/support /  866- 512- 2273
OLS Account Set-Up & Login Customer Support: k12.com/support /  866- 512- 2273
OLS Error Messages Customer Support: k12.com/support /  866- 512- 2273
OLS Navigation Teacher or Customer Support: k12.com/support /  866- 512- 2273
PDF Links Customer Support: k12.com/support /  866- 512- 2273
Return Course Materials Customer Support: k12.com/support /  866- 512- 2273
Return K12 Computer Equipment K12 Computer Returns: computer-returns@k12.com / 866-571-4310  
Return Labels (Need Additional UPS Labels) Customer Support: k12.com/support
Scantron  Customer Support for Login Info only / Teacher for all other questions
School Events & School Community Logins Teacher
Study Island Login Teacher
Suggestions & Comments Feedback in Your Online School
Transcript Requests School
Withdraw Teacher or School (When Teacher is Not Available During the Summer)

Click here for Computer Returns Team's hours of operation. Customer Support is open 24/7.

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Purchased Individual Courses (K12 Independent Users )

Issue Who to Contact
Address Update Customer Support: k12.com/support /  866- 512- 2273
Billing & Credit Card Updates Sales Support 877-431-9635
Cancellations & Returns Sales Support 877-431-9635
Change Course Start Date Customer Support: k12.com/support /  866- 512- 2273
Course Swap or Promotion Sales Support 877-431-9635
Course Materials Shipping, Missing or Damaged Customer Support: k12.com/support /  866- 512- 2273
Curriculum Questions Sales Support 877-431-9635
Lessons/Assessment Comments & Minor Errors OLS Feedback in your Online School
Lessons/Assessment Questions & Errors Customer Support: k12.com/support /  866- 512- 2273
OLS  Account Set Up & Login Customer Support: k12.com/support /  866- 512- 2273
OLS  Missing Course Customer Support: k12.com/support /  866- 512- 2273
OLS Error Messages Customer Support: k12.com/support /  866- 512- 2273
OLS Navigation Customer Support: k12.com/support /  866- 512- 2273
PDF Links Customer Support: k12.com/support /  866- 512- 2273
Purchase Online School Access and Materials Sales 866-512-6463
Software Updates Customer Support: k12.com/support /  866- 512- 2273

Click here for the Sales and the Sales Support Teams' hours of operation.

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In the Process of Enrolling in a Virtual Academy

Issue Who to Contact
Course Assignments Admissions - See Enrollment Dashboard for Contact Info
Enrollment documents Questions & How to Submit Admissions - See Enrollment Dashboard for Contact Info
Fax Number for School Admissions - See Enrollment Dashboard for Contact Info
K12 Computer Eligibility Admissions - See Enrollment Dashboard for Contact Info

Click here for the Admissions Team's hours of operation.

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Not Yet Enrolled 

Issue Who To Contact
Am I eligible to participate? Enrollment: 866-968-7512
How does the K12 program work? Enrollment: 866-968-7512
Information about the K12 Curriculum Enrollment: 866-968-7512
Is K12 available in my state? Enrollment: 866-968-7512
How to enroll in a publicly funded school Enrollment: 866-968-7512

Click here for the Enrollment Team's hours of operation.

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