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Support Topics

K12 Support Topics contain the most frequently asked questions and up to date information provided by our customer support staff. Begin by browsing the menu or use the search box on the left.

Most Popular Support Topics

  • Internet Explorer 9 and Mozilla 4.0 versions and higher are not compatible with the OLS.
  • Internet Browsers - Clear Cache and Cookies
  • Materials & Computer Equipment - Track Shipping Status
  • OLS Account - Learning Coach Account Set Up
  • OLS Account - User Name or Password Retrieval
  • Is your computer K¹² ready?
  • Course Materials - What to Return
  • ExamGuard (Exam Guard) - General Information
  • OLS Account - Student Account Set Up
  • Internet Browsers - How to Uninstall Internet Explorer 9 for Vista and Windows 7

Most Recent Support Topics

  • Course Materials - Missing or Damaged
  • ExamGuard (Exam Guard) - Diagnostic Tool for Browser Related Issues
  • OLS Error Message - "Your Session has Expired ..."
  • Scantron Testing - Troubleshoot Access Issues
  • A+ Curriculum - General Information & System Requirments
  • How to Download Inkscape for the Digital Arts course
  • Internet Browsers - Add Safe Sites to Content Advisor
  • About: Apple iPhones, iPods, iPads, Smart Phones and Mobile Apps
  • ExamGuard (Exam Guard) - How to Troubleshoot
  • Math+ Can I write in my books?

Support Topics

  • The OLS (Online School)
    • Virtual Academy/Virtual School Program
      • K - 8
        • Getting Started
        • OLS Login
        • Recording Attendance
        • Lessons and Assessments
        • PowerspeaK¹²
        • The Big ThinK¹²
        • Class Connect
        • K-Mail
        • Daily/Weekly Plan
        • View Progress and End Dates
        • Math + FAQs
        • Scantron Tests
      • High School
        • Getting Started
        • OLS Login and Attendance
        • Lessons and Assessments
    • International Academy
      • K - 8
        • Getting Started
        • OLS Login
        • Recording Attendance
        • Lessons and Assessments
        • PowerspeaK12
        • The Big ThinK12
        • Class Connect
        • K-Mail
        • Daily/Weekly Plan
        • View Progress and End Dates
        • Math + FAQs
      • High School
        • Getting Started
        • OLS Login and Attendance
        • Lessons and Assessments
    • Independent Study
      • K - 8
        • Getting Started
        • OLS Login
        • Recording Attendance
        • Lessons and Assessments
        • PowerspeaK¹²
        • The Big ThinK¹²
        • Daily/Weekly Plan
        • View Progress and End Dates
  • Materials
    • Receiving Materials
    • Returning Materials
    • Using Materials
  • Computer Equipment
    • Set Up K¹² Issued Computer Equipment
    • Troubleshooting
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  • Account Information
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    • Virtual Academy
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    • Independent Study
  • Resources
    • Learning Coaches
      • Successful Learning
      • Community Support
    • New to K¹²
      • Using The OLS
      • Setting Up Your Computer
      • Receiving Materials

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